Privacy Policy

Last Updated: February 19, 2026

This Privacy Policy describes how Yeti Home Services LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information through www.yeticohosting.com (the “Website”) and related services (collectively, the “Services”).

This Policy is intended to comply with applicable federal and California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”).

1. Information We Collect

We collect information directly from you, automatically through your use of the Website, and from third parties (such as booking platforms or property management systems).

A. Identifiers

  • Name
  • Email address
  • Phone number
  • Mailing address
  • IP address
  • Device identifiers

B. Commercial Information

  • Booking information
  • Reservation history
  • Payment confirmation details (processed via third-party providers)

C. Internet or Network Activity

  • Pages viewed
  • Referring URLs
  • Browser type
  • Device data
  • Time spent on pages

D. Geolocation Data

Approximate location derived from IP address.

E. Communications Data

  • Messages sent through contact forms
  • SMS communications
  • Email correspondence

F. Guest Verification Information

Where required for booking compliance or fraud prevention, we may collect:

  • Date of birth
  • Government-issued ID information (processed through secure third-party systems)

2. Property Management Software & Security

We utilize a third-party Property Management Software (PMS) platform to manage bookings and guest data.

Our PMS provider maintains SOC 2 certification, which verifies that it meets industry standards for:

  • Data encryption
  • Access controls
  • System monitoring
  • Confidentiality
  • Security safeguards

While we rely on SOC 2-certified vendors, no transmission of data over the internet can be guaranteed to be 100% secure.

3. How We Use Personal Information

We use personal information to:

  • Process and manage reservations
  • Provide access instructions and guest communications
  • Comply with local short-term rental regulations
  • Verify guest identity
  • Prevent fraud
  • Respond to inquiries
  • Improve Website functionality
  • Send service-related communications
  • Send marketing communications (with opt-out rights)

4. Legal Basis for Processing

Where required, we process personal information based on:

  • Performance of a contract
  • Legal obligations
  • Legitimate business interests
  • Your consent (where required)

5. Sharing of Personal Information

We may share personal information with:

Service Providers

Including:

  • Property Management Software (SOC 2 certified)
  • Payment processors
  • Email/SMS communication providers
  • Website analytics providers

These parties are contractually restricted from using personal information for purposes other than providing services to us.

Booking Platforms

If you book through Airbnb, Vrbo, or similar platforms, your data is also governed by their privacy policies.

Legal Authorities

When required by law or legal process.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Access the personal information we hold about you
  • Request deletion of personal information (subject to legal exceptions)
  • Correct inaccurate personal information
  • Opt-out of the sale or sharing of personal information
  • Limit use of sensitive personal information (where applicable)
  • Non-discrimination for exercising privacy rights

We do not sell personal information as defined under the CCPA/CPRA.

To exercise your rights, contact:
privacy@yeticohosting.com

We may verify your identity before fulfilling requests.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill booking obligations
  • Comply with tax, regulatory, and local STR compliance requirements
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on legal and operational needs.

8. Cookies & Tracking Technologies

We use:

  • Essential cookies
  • Analytics cookies
  • Functionality cookies

You may control cookies through your browser settings.

If required under applicable law, we provide cookie consent mechanisms.

9. Data Security

We implement administrative, technical, and physical safeguards to protect personal information.

These include:

  • Encryption in transit
  • Secure PMS infrastructure (SOC 2 certified vendor)
  • Access controls
  • Vendor agreements
  • Authentication protocols

However, no system is completely secure.

10. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Third-Party Links

We are not responsible for third-party websites linked through our Services.

12. Business Transfers

In the event of merger, sale, or acquisition, personal information may be transferred as part of business assets.

13. Changes to This Policy

We may update this Policy periodically. Updates will be posted with a revised “Last Updated” date.